Terms of sale

These terms apply to orders placed on kitely.uk. Your statutory rights as a consumer are not affected.

Your order

When you place an order we email to confirm we've received it. A contract is formed when you pay using the secure payment link we send. If something is out of stock or mispriced, we'll tell you before taking payment.

Prices

Prices are in pounds sterling and include VAT where applicable. Delivery charges are shown at checkout before you place your order.

Cancelling

You can cancel any time before dispatch for a full refund, and you have 14 days from delivery to cancel under the Consumer Contracts Regulations. See Delivery & returns for how to send items back.

Flying safely

Please fly away from roads, overhead power lines, airfields and crowds, and never fly in thunderstorms. Kite lines under tension can cut skin, so use the gloves or handles supplied with larger kites.