Delivery & returns
| Service | Arrives | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2–3 working days | £3.95, free over £50 |
| Royal Mail Tracked 24 | Next working day | £5.95 |
Orders paid by 1pm Monday to Friday are posted the same day. Longer kites travel in recycled cardboard tubes; everything else goes in a paper mailer. We don't use plastic packaging.
Returns
Changed your mind? Return anything unused within 30 days of delivery for a full refund of the item price. Please email us first and we'll tell you where to send it. Flown kites can't be returned unless they're faulty, because sand gets everywhere.
Faulty or damaged
If something arrives damaged or fails under normal use, tell us within 30 days and we'll send a prepaid label and replace or refund it. This doesn't affect your statutory rights under the Consumer Rights Act 2015.
Repairs for life
Broke a spar, tore a sail or lost a bridle? Any kite bought from us can be repaired at the cost of the parts for as long as you own it. You just pay postage one way.